Returns & Exchanges
Matador Records wants you to be satisfied with your purchase, which is why we offer a 30-day return window for all physical media and merchandise in original condition. Please note that opened vinyl and limited edition items are generally non-returnable unless a manufacturing defect is present.
Initiate Your Request
Contact our support team with your order number and a brief description of the issue to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the items in their original packaging, ensuring that vinyl records are protected against warping or corner dings during transit.
Ship the Item
Affix the provided return shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.
Receive Your Refund
Once our warehouse inspects the returned goods, we will issue a refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing