Frequently Asked Questions
Everything you need to know about your order and our catalog.
How long will it take for my order to ship?
Orders for in-stock items typically ship within 2-4 business days. Pre-order items will ship to arrive as close to the release date as possible, though international shipping times may vary.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery estimates are calculated at checkout based on your location and the weight of the items.
What is your return policy for vinyl and CDs?
We accept returns on defective or damaged media within 30 days of purchase. Due to the nature of the product, we cannot accept returns on opened vinyl or CDs unless they are found to be faulty.
Can I cancel or change my order?
If your order has not yet been processed for shipping, we can assist with cancellations or changes. Please contact our support team immediately with your order number.
How do I track my package?
Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.